INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is StarHomeGoods.com?

StarHomeGoods.com is an online retailer specializing in home and kitchen products. We offer a diverse range of high-quality items to enhance your living space and kitchen.

How can I contact customer support?

You can reach our customer support team via email at sales@starhomegoods.comor by calling us at (307) 441-8570. Our support hours are Monday through Friday, 9 AM to 5 PM MST.

Do you have a physical store?

Currently, we operate exclusively online, which allows us to provide a wide selection of products at competitive prices.

What payment methods do you accept?

We accept Apple Pay, Google Pay, MasterCard, Visa, American Express, and Discover.

Can I cancel or modify my order?

You can cancel or modify your order within 24 hours of placing it. Please contact our customer support team as soon as possible to request any changes.

How can I track my order?

After your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your package on our website or the carrier's website.

What is your return policy?

We accept returns within 14 days of delivery. Items must be in their original condition and packaging. For more information on returns, please visit our returns page.

How long does it take to process a refund?

Refunds are typically processed within 5-7 business days after we receive the returned item. The refund will be issued to the original payment method.

Can I request a product that is not listed on your website?

If you are looking for a specific item not listed on our website, please contact us. We will do our best to source it for you.

INFORMATION ABOUT US

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